CONTACT & RETURNS
Can I track my order?
No, not currently. Glove orders are sent out by Royal Mail ‘signed for first class' service and will normally arrive with in 3 to 4 days of your order. Larger items will be sent via our couriers APC and also normally arrive within 3 to 4 days of your order.
What happens if I order something out of stock?
If you order an item we are temporarily out of stock of we will email you to let you know and inform you, via email, what the likely wait for re-stock of that item is. If you inform us you would prefer a refund to waiting for the re-stock we will issue a refund.
Can I come in to try on arc-on products?
Yes. By appointment only at our London office you can come in to try suits on. Please contact us at 'email@example.com’ to arrange an appointment. Please do not come without an appointment, to avoid disappointment.
Will you be at any exhibitions or events?
Yes. Event schedules vary but we usually go to selected BSB rounds, the MCN Excel Docklands show and the UK MotoGP round.
Do you provide International delivery?
Yes, we do. For most international deliveries we use DHL, on a tracked 3 day service. The cost will depend on the size and weight of the item you are ordering and it is best to contact us in advance of ordering, so we can quote an accurate shipping price.
How do I return an item?
If you wish to return an item please do so within a week of receiving it. Please pack it back in its original packaging and email us on ‘firstname.lastname@example.org’ to let us know you are returning it and also let us know if you would like an exchange for a different size or if you are requesting a refund. We will not normally be able to exchange or refund an item if it has been worn/used before it is returned.The address to return items is:
arc-on, 15-17 Clyston Street, London, SW8 4TT
Are your sizes EU or UK?
All sizes quoted on our website are UK sizes. Jacket sizes are chest size, in inches. Suit sizes are chest size, in inches. Glove sizing please see our ‘size guide’.
If for any reason you are unhappy with your arc-on purchase, or have any questions not covered in our FAQ below, please send us an email.
US, OUR TECHNOLOGY & AWARDS
Set up in 2008 and run by bikers in the UK, arc-on is a product of a life-long love of motorcycles and a drive to produce outstanding motorcycle clothing. Each leather product is hand made, in either 0.9mm kangaroo hide or 1.4mm cowhide, using Oxley bonded nylon thread and other high performance materials such as stingray hide and SuperFabric. Our factory in Pakistan is both tannery and manufacturer so we are in control of the raw materials and construction at every step of the production process, maintaining the integrity of the product.
The quality of the product is of utmost importance and is borne out by the success we have had in the British Superbike paddock since 2008 and the fact we have two industry awards; One for our Competitzione glove and one for our Evo II race suit.. The RiDE ‘Best Buy’ award for summer/race gloves is the industry benchmark for the best quality and fit glove. Fast Bikes gave us their ‘Best Buy’ award for our Evo II suit, once again based on quality and price.